Call 855.774.8444
TTY phone number is 818.774.3194
Hours of operation are: 8:30AM–5:00PM Mon-Fri
About Us

Nondiscrimination Statement

Discrimination is Against the Law

Brandman Centers for Senior Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Brandman Centers for Senior Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Brandman Centers for Senior Care

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Nancee Lee-Allen, Director of Quality & Compliance (818-654-5583)

If you believe that Brandman Centers for Senior Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Charles Palmer, Civil Rights Coordinator 
Los Angeles County 
Department of Public Social Services 
12860 Crossroads Parkway South 
City of Industry, CA 91746 
Complaint Hotline (562) 908-8501
Fax: (562) 908-0586 
TTY: 877-735-2929
E-mail: charlespalmer@dpss.lacounty.gov 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Nancee Lee-Allen, Director of Quality & Compliance (818-654-5583) is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.